10ft to 20ft Tree delivery

Delivery, terms and conditions

All prices include free mainland UK delivery on our standard PREFERRED DATE delivery service. Simply:

•  Place your order online
• Select a suitable delivery date to receive your tree
• Most trees arrive on the day you have selected; however, this cannot be a guaranteed service. We reserve the right to deliver your tree within seven working days of your preferred delivery date.
• It may be possible to guarantee delivery of your trees for a specific date. However there is a surcharge applied by our carriers on the delivery charge, which would be passed on. For further deatails please call in and speak to one of our advisers. See terms & conditions below.*
• You do not have to be present to receive the tree on delivery but the risk is entirely yours if the tree is left in the open by our couriers. Should we have to re-deliver a tree due to the customer not being present, a re-delivery fee will apply.

Express Date Delivery

• Tree deliveries may be able to be upgraded to our EXPRESS DATE DELIVERY service. However there are surcharges applied, please see the details below:
• Simply place your order online or over the telephone
• Select a suitable delivery date
• We Will Then Freshly Cut, Net And Dispatch Your Tree The Day of shipping. To be with you by your chosen date.

• Your Tree Will Be Delivered by Your Chosen Date
• You do not need to be in to receive your tree as we ahve instruced our delivery teams to leave your tree in a safe palce shoudl you be out.
• Our  Delivery Team Will Deliver Your Tree To Your door (front of building only).
• They will then leave you to erect and decorate your fresh cut real tree!
• This service can may be able to be provided on all trees subject to availability and surcharge.

If you are unsure about delivery please call the logistics team, who will be happy to help on 0345 604 8366

Terms & Conditions

Please note that for all orders delivered on our preferred date delivery service we are unable to cancel an order within 48 hours of the quoted preferred delivery date. While every effort will be made to deliver in time for your preferred date we will only refund a customer if their order has not been delivered after the  close of business on the 23rd of December, only after this date will your order be considered late and refundable.  This does NOT apply to our guaranteed date service which is (subject to availability and conditions) a guaranteed date specific service

Please inspect your goods thoroughly on arrival and also note that tree sizes can be 6" either way of your chosen height. Once your tree has been signed for we are unable to resend or replace.

Tracking your order & taking delivery

You can track your order by contacting our third party couriers and quoting your unique reference code. Unfortunately a definitive delivery time cannot be guaranteed.

With Express Date deliveries, an order is only classed as late after 3 working days after your Express date. Under certain conditions beyond our control such as adverse weather, riot or strikes etc we are unable to guarantee your delivery date irrespective of which service is chosen, in such circumstances a refund will be provided as detailed in respect of our preferred date service.. 

Real Christmas Trees Ltd, Whitlocks End Farm, Bills Lane, Shirley, Solihull, West Midlands, B90 2PL, Company number: 07181839.