Terms & Conditions

Delivery of large Christmas trees is a specialist job and requires careful handling & delivery expertise.  Our experience allows us to provide the right delivery service for large Christmas trees throughout the UK.

All prices include free mainland UK delivery on our standard PREFERRED DATE delivery service. Simply:

• Place your order online
• Select a suitable delivery date to receive your tree by
• Most trees arrive on the day you have selected; however, this cannot be a guaranteed service. We reserve the right to deliver your tree within seven working days of your preferred delivery date.
• It may be possible to request an Express delivery date for your trees. However there is a surcharge applied by our carriers on the delivery charge, which would be passed on. For further details please call in and speak to one of our advisers. See terms & conditions below.*
• You do not have to be present to receive the tree on delivery but the risk is entirely yours if the tree is left in the open by our couriers. Should we have to re-deliver a tree due to the customer not being present, a re-delivery fee will apply.

Express Delivery

• Tree deliveries may be able to be upgraded to our EXPRESS DELIVERY service. However there are surcharges applied, please see the details below:
• Simply place your order online or over the telephone
• Select an Express Delivery Date
• We Will Then Freshly Cut, Net And Dispatch Your Tree The Day of shipping. To be with you by your chosen date.
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  Your Tree Will Be Delivered by Your Chosen Date
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  You do not need to be in to receive yoru tree as our delivery team and couriers are instructed to leave your tree in a safe place.
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  Our Two Man Delivery Team Will Deliver Your Tree To Your door
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  They will then leave you to erect and decorate your fresh cut real tree!
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  This service can also be provided on all trees subject to availability and surcharge.

If you are unsure about delivery, please call the logistics team, who will be happy to help on 0345 604 8366 

Terms & Conditions

Please note that for all orders delivered on our preferred date delivery service we are unable to cancel an order within 48 hours of the quoted preferred delivery date. While every effort will be made to deliver in time for your preferred date we will only refund a customer if their order has not been delivered after the  close of business on the 23rd of December, only after this date will your order be considered late and refundable.  This does NOT apply to our Express date service which is (subject to availability and conditions) a date specific service

Please inspect your goods thoroughly on arrival and also note that tree sizes can be 6" either way of your chosen height. Once your tree has been signed for we are unable to resend or replace. Our Christms Trees are offered for sale on the basis the purchaser being the End User. We accept no responsibility, liability or obligations in relation to any third party claims which may arise as a result of onward sale.

Any Pictures or descriptions made or referred to on our website or in further communication with your self are representative only and we can not guarantee your order will look precisely as described, as such no warranty as to apperance or dimensions can be provided nor is given.

Tracking your order & taking delivery

You can track your order by contacting  our third party couriers and quoting your unique reference code or by visiting their website. Unfortunately a definitive delivery time cannot be guaranteed.

An order is only classed as late after 2 working days after your Express date. Under certain conditions beyond our control such as adverse weather, riot or strikes etc we are unable to guarantee your delivery date irrespective of which service is chosen, in such circumstances a refund will be provided as detailed in respect of our preferred date service..

Changes to Delivery details

Where possible we will seek to alter the delivery details of your order should it become apparent to you that there is a problem with the details you have provided. Where the requested change is a change of delivery address this will need to be made in writing and from the original email account ordering the products. There is a fee of £9.50 payable to cover our administration costs.

Where the change is a change of name providing there is only minor (not more than 3 characters) changes required this will be carried out free of charge. Where the name change is more than 3 characters a fee of £4.00 to cover our administration expenses is payable. Such requests must be made in writing from the original email address that ordered the products. 

Cancellations

Should you wish to cancel an order the following will apply:

Where the cancellation is made on the same day (within 24 hours), providing you have not requested a special or rush next day delivery no fee will be charged. Where a tree has been cut for a specifically requested next day delivery a fee of £85.00 is charged to cover a percentage of the loss of the tree as these are perishable items which cannot be replaced or sold elsewhere and other ancillary charges.

Where a cancellation request is made after 24 hours but before 3 working days of your chosen delivery date a cancellation charge of £35.00 applies. 

If an order is cancelled within 3 working days of your chosen delivery date a cancellation charge of £85.00 (or where your order is less the full order cost) is charged to cover our  expenses incurred including our charges incurred for wasted delivery slots from our couriers.

Refused products

Unless and until genuine good cause can be shown why a product has been refused, taking into consideration our delivery terms and conditions and the foregoing there shall be no refund as our products are perishable items which cannot be resold nor replaced.

Alternate Products

Where an item which has been ordered but which for whatever reason is currently unavailable for delivery, we reserve the right to send an alternative product of suitable design or stature which will be of no lesser value than the product(s) originally ordered and which shall be capable of performing the same duties as the product ordered.

Measurements

All measurements in respect of trees height and/or width are guides only and are not guarantees. The tree height may vary by up to 6" from the height stated and the widths are approximate indications only, based on past experience. As these are natural UK grown produce it is not possible to guarantee the height width nor weight of any of our goods.

What to do if you are unhappy with your goods

We carefully select and package our products and hope that you will happy with your purchase. There may be times, however, when you feel you will need to to return an items to us.

If you are unhappy with any product you may return it - unused, unopened and in its original packaging - within fourteen days for a full refund. This does not apply to perishable items E.g. Real Christmas Trees.

This amount excludes all delivery costs. Please note that we are unable to issue refunds for Real Christmas Trees,unless damaged, as they are perishable items and are cut to order. We cannot issue refunds for decorations or other items that show evidence of having been used or on custom made products unless they are faulty.

If you send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error.

What to do if you have received defective goods (excluding Real Christmas Trees)

 If the goods are damaged upon receipt, please contact us on 0345 604 8366 or [email protected] witin fourteen days of delivery. If your item is a damaged christmas tree, then you must contact us immediately upon receipt due to this being a seasonal and perishable item. We will endeavour to respond to you within 48 hours.

We aim to replace any defective items with replacements. If this is not possible we shall issue a refund. Exchanged items will only be sent after we have received the defective item back from you in its origianl packaging.

The address for returns is below.

Returns Instructions

For all returning goods, please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the goods being returned.

Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for the receipt of goods. If you send a product back for an exchange, you will be charged for shipping the new product back to you.

Returns Address

Governing Law

These Terms and Conditions and any agreement made pursuant are subject to the application of English Law and any cause of action lies solely with the Courts of England and Wales only.

Real Christmas Trees Ltd, Whitlocks End Farm, Bills Lane, Shirley, Solihull, West Midlands, B90 2PL, Company number: 07181839.